Answers to most of your frequently asked questions

  • Icon of a house with a grey roof
    About Sucasa
  • Icon of a hand holding a house
    Sucasa Loans
  • Icon of a box containing three vertical lines
    Applying for a Loan
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    Managing My Loan
What is Sucasa?

‘Su Casa’ roughly translates to ‘your home’ in Spanish.

Sucasa is an Australian non-bank lender. We’re backed by global venture capital and supported by some of Australia’s leading residential mortgage funders.

Sucasa exists to improve access to home ownership. We do this by providing simple, fair, low deposit home loans.

We're a team with finance, consumer and technology experience tackling the biggest issue facing our generation. Homeownership.

You can learn more about us and our mission here.

Where are you based?

We are a proudly Australian business and our team is based in Sydney, Australia. That means your Home Buying Concierge team is made up of real, local people who are ready to help you.

Are you a mortgage broker or a bank?


Instead, we are a non-bank lender. We are an Australian Credit License (ACL) holder with authorisations to provide credit and credit assistance to consumers.

Who is actually funding my loan? If you are not a bank then where does your money come from?

Our funding sources will change over time. Ultimately, we partner with funders (banks, non-bank mortgage funders and credit funds) who believe in our vision and the quality of our customers – young, reliable Australian families.

Can I trust you? What happens if you go under?


We have worked hard to build a sustainable business and are committed to serving future homeowners. We are not about being the biggest or fastest. We are here for the long run. In the extremely unlikely event that Sucasa were to have to shut down, your mortgage would continue unimpacted. As long as you continue to make your regular repayments, you can rest assured that your home will remain yours. We’ve partnered with one of Australia’s leading service providers to take over the management of our loans in this unlikely event.

What are your interest rates?

Visit our Rates & Fees page to see our current interest rates.

Can I apply for an interest only loan?

At this stage, we are unable to offer Interest Only loans. We hope to be able to expand our offering in the future.

Can I choose a fixed interest rate?

At this stage, we are unable to offer fixed interest rate loans. We hope to be able to expand our offering in the future.

Do you have redraw?

Yes. You will have access to a redraw facility through your primary loan. See our Loan Features page for more information.

Can I have an offset account with you?

At this stage, we are unable to provide you with an offset account for your loan. In the future, we hope to be able to expand our offering to include this. For now, we have a redraw facility and you can make unlimited prepayments at no extra cost. For more information on our benefits/features, click here.

Why do I have a split loan? What is a split loan?

Sucasa splits your loan into two parts:

  1. Primary Loan – up to 80% LVR
  1. Accelerator Loan – the remainder of your loan up to 95% LVR

This allows us to keep your interest rate as low as possible.

How are you able to offer such low interest rates? What’s the catch?

The short answer: We’ve focused on helping borrowers who don’t have a “full” 20%  deposit. By building a suite of products designed specifically for our borrowers, we’ve been able to make our loans cheaper and  more accessible.

There’s no catch.

We’re a mission driven business and our mission is to improve access to homeownership for young Australian families. We’ve done this by creating products we’d use and encourage our friends and family to use. Our loans are simple and we don’t take any equity in your home or have any equity-based incentives.

We’ve worked *very* hard to provide the lowest-cost loans possible and will work even harder to make things even more affordable for you – Australia’s next generation – as we build.


Why don’t I need LMI with you? Are you lending responsibly?

LMI protects lenders and not borrowers. For various reasons, many/most lenders require LMI to protect themselves from default amongst borrowers with +80% LVRs.

We’ve taken a different approach.

Instead, we don’t charge LMI. We’re focused on lending to great borrowers and have created a suite of products specifically for great borrowers who don’t have a “full” 20% deposit.

We are proudly building an ethical, sustainable business to help financially responsible Australians get into their homes faster. We’ve built our own prudent lending criteria and are actually more conservative than most lenders in terms of who we will lend to.

So, in answer to your question – YES!

We are proudly lending responsibly, and very proud of the way we’re able to offer better-suited products to high-quality borrowers

What is a comparison rate?

A comparison rate includes the interest rate as well as certain fees and charges relating to a loan (excluding LMI). The aim of the comparison rate is to help you identify the true cost of a loan (excluding LMI) and compare loans and services offered by financial institutions and mortgage providers. The formula for calculating a comparison rate is regulated by the Consumer Credit Code, and all Australian financial institutions and mortgage providers use this same formula.

Do you offer refinancing?

Yes. We offer refinancing solutions including debt consolidation and cash-out for borrowers who meet our lending eligibility criteria. Please click Apply Now if you are looking to refinance.

Will applying for a Sucasa loan affect my credit score? At what point will you run a credit check?

Applying for a Sucasa Loan will NOT impact your credit score. The application process provides us with the data to assess your application. We will only run a credit check with your express consent when asking us for a loan approval.

After you submit your loan application, we will be in touch to discuss your loan options and understand if you would like to proceed to a pre-approval. A credit check will only be run at the point of receiving a pre-approval.

You have nothing to lose in applying with us - it's worth finding out what we can do for you so you can compare your options!

I am a First Home Buyer. What grants or concessions are available to me and how do I apply for these?

Using Sucasa will not impact your ability to use any grants or concessions.

If you believe you qualify for a Stamp/Transfer Duty exemption or government grant, let us know and we’ll account for this in our credit assessment and loan offer.  

What are the costs involved in a home purchase?

In addition to your deposit and any loan fees, there are a number of other costs associated with the transaction that you need to be aware of.  

These include:

  • Transfer duty or Stamp duty or land tax
  • Other Government Fees (mortgage registration fee, title transfer fee)
  • Legal / conveyancing fees
  • Building & Pest Inspection reports, strata reports if applicable
  • Building & Home Contents Insurance
  • Other costs (e.g. removalists, rental break fee etc.)

How can I check the status of my application?

You can check the status of your application anytime by logging into your online portal here or by reaching out to your Home Buying Concierge

How long does it take to receive unconditional approval?

After you’ve notified us that your offer has been accepted, we’ll organise a valuation which will allow us to provide Unconditional Loan Approval. We’ll look to do this as quickly as possible, and typically provide an Unconditional Loan Approval within a week of you letting us know your offer has been accepted.

How long does it take to receive conditional pre-approval?

Conditional Pre-Approval will typically take 24-48 hours from application submission

What is ‘conditional pre-approval?’ How does it differ from ‘unconditional approval?’

Conditional Pre-Approval (aka Pre-Approval) is the first step in applying for a home loan. If you're still searching for a property when you submit your application, we may provide you with a ‘Conditional Pre-Approval’ which outlines how much Sucasa could lend to you, subject to our usual lending criteria (including a valuation of the home you're buying). This allows you to set your budget, narrow your property search and make an offer with more confidence.

“Unconditional approval” is provided once an offer on a property has been accepted and an independent valuation of the property has been completed. This is our confirmation that we will lend you the agreed funds to buy that specific property.

Am I eligible for a home loan with Sucasa?
What documents will I need to apply?

Using our digital application process makes applying for your home loan easy.  

During the application process, you will need two of the following so we can verify your identity:

  • Passport
  • Driver’s licence
  • Government Issued Photo ID

Once you've submitted your application, we may also require additional documents (e.g. payslips) to verify your information. We've got an easy to use document portal to ensure this is quick and easy.

How do I apply for a home loan?

To apply for a loan, click here.

How can I access my redraw facility?
  1. Login to the Borrower Portal
  1. Select ‘Primary Home Loan’
  1. Click on ‘Manage My Loan’
  1. Click on ‘Redraw’
  1. Follow the prompts

What is the advantage of making additional repayments (and paying more than is required each month)?

Interest is calculated on your remaining loan balance. Therefore, if you make additional repayments over and above what is required in your loan terms, you will reduce your loan balance. A lower loan balance means lower interest charged each month and could significantly reduce the total amount of interest you end up paying over the life of the loan.

How do I make additional repayments over and above the minimum repayments set out in my loan terms?
  1. Login to the Borrower Portal
  1. Select which loan you’d like to make the payment on: ‘Primary Home Loan’ or ‘Accelerator Home Loan’  
  1. Click ‘Make one time repayment’
How do I change my direct debit repayment details?
  1. Login to the Borrower Portal
  1. Select which loan you’d like to make the Direct Debit changes to: ‘Primary Home Loan’ or ‘Accelerator Home Loan’
  1. Click ‘Manage Loan’
  1. Click ‘Modify my Direct Debit’

I’ve forgotten my username and/or password. How can I login?
  1. Go to the Login page
  1. Click ‘Forgot Password’
  1. Follow the prompts

How can I access my account online?

You can access your Borrower Portal here.

Alternatively, you can download our app in either the Apple App Store or Google Play Store and conveniently manage your loan from your phone.